Frequently Asked Questions

Find the answers of the most popular questions

Account Opening/Registration

How long does it take to open a Live Account?

A trading account can take up to 1 working day to be approved and opened once the client has successfully completed the registration process.

What kind of documents do I have to provide for my Live Account’s approval?

We require copy proof of identity and proof of residence:
• For proof of identity, we require a passport or national identity card or other document issued by an independent and reliable source that carries your photo. The photo, signature, issue & expiry dates, personal details including serial number must be clearly visible.
• For proof of address, we require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months.

What platforms do you provide for trading?

We offer HTFX (EU) WebTrader compatible in all browsers Desktop and Mobile.

What account Types do you offer?

We offer two Account types:

a) Classic Account – Raw variable Spreads – Commission is $6 USD Per Lot per side for FX and Metals.

b) PRO Account – Raw variable spreads – Commission is $4 USD Per Lot per side for FX and Metals.

How do I change the leverage on my account?

Leverage offered is 1:30 for both account types, to apply for higher leverage upto 1:100 you need to qualify as a professional trader.

How to qualify for an Elective Professional client with 1:100 leverage?

To be able to open a professional account with a leverage of 1:100, two out of three conditions must be met.

(1) You have carried out transactions, in significant size, on the relevant market at an average frequency of 10 per quarter over the previous 4 quarters.

(2) The size of your financial instrument portfolio, including cash deposits AND financial instruments, exceeds EUR 500,000.

(3) You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transaction or services envisaged.

I forgot my WebTrader login password. What do I do?

You can reset the password of your account by clicking Forgot Password button at login page. For further assistance, please contact our Customer Support online or by email at

Account Funding

How safe are the funds in my account with HTFX (EU) LTD ?

HTFX (EU) LTD segregates client accounts to ensure that these funds are fully separated from HTFX (EU) LTD own funds at all times. Client accounts are coded to ensure that they are used for clients’ funding purposes.

What are the different payment methods I can use to Deposit and Withdraw?

HTFX (EU) LTD  Client’s Portal allows deposits and withdrawals using a simple, easy-to-use single interface.  HTFX (EU) LTD does not accept cash deposits. Please click on our Deposit and Withdrawal Methods page accordingly.

How long does it take to process the withdrawal?

All withdrawal requests submitted before 18:00 (GMT+0) Monday to Friday will be processed within the day. However the time required for the funds to reach your account will depend on your payment provider/bank. Usually for bankwire transfers 3-5 business days and E-wallets 1-2 business days are needed.

Can I withdraw my money if I have an open position(s)?

Yes, you can. However, at the moment of withdrawal processing, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position). However, you must ensure the withdrawal won’t lead to stop out. It’s your responsibility to keep sufficient funds in your account.


What are your spreads?

We offer floating spreads for all account types:-We offer spreads, starting from 0.0 pips with low commissions.At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.

What is slippage?

HTFX (EU) LTD is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news, market close & open or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

Do you offer negative balance protection/cover negative balance?

Yes, we covers the negative balance, ensuring that clients cannot lose more money than they put it. Moreover, our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

What are the minimum and maximum account leverage you offer?

Please find the details in “Leverage Policy” document at Legal Documents page in our website or at Account Types page.

What is your order execution speed?

Our average execution speed is around 0.1 seconds.

What are the minimum and maximum position sizes?

You will be able to see the min./max. trading size from markets page under product specifications link.

When are swaps charged at a triple rate for currency pairs and metals?

Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry.

These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency.


If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.
If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.

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Start Trading with HTFX (EU) Limited

HTFX (EU) Ltd is a Cyprus Investment Firm incorporated under the laws of Cyprus, with registration number HE 348087 and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 332/17.

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Trading Forex & CFDs is Risky.
Restricted Regions: HTFX (EU) Ltd, does not provide services to citizens/residents of certain regions, such as United Kingdom, Belarus, Russia, Belgium, Canada, Cuba, Iran, Iraq, Japan, Latvia, North Korea, Sudan, Syria, Turkey, United States of America.
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